product

How software meets the people who depend on it.

2 pieces · 2025

Continuity over intensity

A short essay on why the second-year experience is the real product.

Essay continuitysystems Feb 2025 ·6 min ·In Principle
A product is also an operating model

To change a product durably, design both surfaces—the one users touch, and the one that produces it.

Essay systemsreliability Jan 2025 ·3 min