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Good systems reduce panic

A quieter test for system quality—the one that survives a year on call.

Mar 2025 · 4 min

  1. A boundary that no one trusts is not a boundary. It is a wall with a door someone forgot to lock.

    Fragment reliabilityeditorial

  2. Systems shape the questions that get asked of them. The most expensive ones are the questions a system makes hard to ask.

    Note 2 min systemsjudgment

  3. A short essay on why the second-year experience is the real product.

    Essay 6 min continuityproductsystems

  4. Why most attempts at taste produce things that are merely styled.

    Essay 3 min tastecraftjudgment

  5. To change a product durably, design both surfaces—the one users touch, and the one that produces it.

    Essay 3 min productsystemsreliability

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